The Role Of The Front Office

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Term Paper Title	The Role Of The Front Office
# of Words	326
# of Pages (250 words per page double spaced)	1.3

The Role of The Front Office

The Role of The Front Office

A security program is most effective when all employees participate in the
hotel's security efforts.  Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the premises.
Suspicious activities or circumstances involving a guest or visitor should be
reported to the hotel's security department or a designated staff member.
Several procedures front desk agents should use to protect guests and property
have already been mentioned.  For example, front desk agents should never give
keys, room numbers, messages, or mail to anyone requesting them without first
requiring appropriate identification.  Similiarly, the front desk agent should
not announce an arriving guest's room number. Guest's may be further proteceted
if the front office prohibits staff members frrom providing guest information to
callers or visitors.  Generally, front desk agent should not mention guest room
numbers.  People calling guest's at the hotel should be di...

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