ITT Trip Scheduling

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Term Paper Title	ITT Trip Scheduling
# of Words	1325
# of Pages (250 words per page double spaced)	5.3

ITT Trip Scheduling

ITT Trip Scheduling

The Information, Tours and  Tickets (ITT) office could use a system to assist
them in creating trip schedules.  In this paper I will outline a plan for a
Decision Support System (DSS) that will assist ITT in creating schedules for
their tours.  This system will also track customer surveys and hold data about
all of ITTs trips.  They already have some computer systems, a spread sheet
program and a data base management system (DBMS) which can all be used to build
a small DSS.  Using the DBMS and the spread sheet software I have designed a
system to assist them in making decisions about scheduling trips.  This system
also allows them access to information about all of ITTs trips and the feedback
from customers about each trip.  In the next few paragraphs I go through the
major steps in developing a system of this nature.  A system of this type goes
through several phases in its development.  I start with the planning phase and
go on to discuss research, analysis and conceptual design.  Then I talk a little
about the models used in this system.  I finish by talking about the actual
design, the construction, and the implementation of the new ITT system.  I
finish the paper with a discussion of maintaining the system.

The first step in building any DSS is planning.  Planning is basically defining
the problem.  The planning also involves an assessment of exactly what is needed.
In this case I deal with trip scheduling.  In the case description this would
include: How many trips to offer, the days of the week to have particular trips,
and when to cancel trips.  Obviously the scheduling ties to other information
such as profit and participation, but for this paper I will only cover the
scheduling portion of ITTs problem.  Therefore I have defined the problem as a
basic scheduling problem.  I see a need for ITT to better schedule trips using
the information they have and using the information they collect from customer
surveys.  With the problem defined we can now look at what information is needed
to further analyze the problem.

After a problem is defined, information must be collected.  The research phase
of system development is just that, collecting information.  The information
collected will be used in the next phase of development to further analyze the
problem and it will be used in this case to build the databases.  The databases
will then be used with decision support system (DSS) models to assist ITT in
making ...

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