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In Todays Corporate Environment, Human Resources Are Undeniably Our Most Valuabl
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| Term Paper Title | In Todays Corporate Environment, Human Resources Are Undeniably Our Most Valuabl |
| # of Words | 2760 |
| # of Pages (250 words per page double spaced) | 11.04 |
In today's corporate environment, human resources are undeniably our most valuable assets. By valuing and training our employees, we are better able to meet the needs of our clients. More and more, companies are realizing the importance of corporate etiquette in the sales environment. Customers are looking for a manner conscious sales associate with attention to detail, and a desire to be his or her best. The proper use of manners can show a client immediately what you're made of. According to author Lou Kennedy, "acquiring a new customer cost five times as much as keeping a current one. Exceeding customers' expectations with your own unique value added service encourages enthusiastic and profitable referrals." It is important for employees in a company to know how to speak the language of customer service and how to project the image of professionalism through grooming and body language. Learning techniques for dealing with upset customers, resolving conflicts and complaints, building trust and winning back unhappy customers are all part of winning and keeping customers. "In this era of take-out food and dress-down Fridays, etiquette is making a surprising comeback. There is a growing sense that bad manners are strong evidence of - or perhaps the first step toward - societal breakdown"(Avalanche-Journal). Last year, a U.S. News & World Report/Bozell survey found that 78 percent of Americans feel that incivility has worsened in the last 10 years. Most of the people surveyed believed incivility has contributed to violence, divided national community and eroded values"(Avalanche-Journal). With these obvious implications, it is important to recognize the need for etiquette training in the workplace. Bookstore shelves are filled with best sellers on modern problems such as multicultural faux pas, gay etiquette and e-mail manners, not to mention the classics, such as Emily Post. "Business has never been brisker for etiquette classes. Companies are spending hundreds of thousands of dollars for seminars and workshops with names such as 'Business Basics for Professional Polish' and 'Customs and Protocol for Doing Business in the Global Marketplace' "(Avalanche Journal). Visual Charisma is important to everyone in the corporate environment. "Negative first impressions are difficult to overcome. 'Doing what comes naturally' may not be in your best interest. Your manners and social skills are always under examination in your professional and personal life, and these ...This is not the end of the termpaper! Register below to see the complete version of this term paper.
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