Business Management

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Term Paper Title	Business Management
# of Words	2227
# of Pages (250 words per page double spaced)	8.91

Business Management
Group Project (TQM)
     TQM stands for Total Quality Management, which is “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams”. (Joseph R. Jablonski Implementing TQM)  The origin of TQM was derived during the 1980’s by Dr. W. Edwards Deming and Dr. Joseph Juran.  Both developed TQM in Japan to revitalize their crumbling economy at the time prior to the end of World War II.  Japan began to flourish when Dr. Deming and Dr. Juran introduced Statistical Quality Control (S.Q.C.) which was a concept of management using statistical theory.  Some of TQM’s concepts were evident early on in the “Penny Idea” of 1913 developed by J.C. Penny.  The Penny Idea consisted of these seven components:
(1) To serve the public, as nearly as we can, to its complete satisfaction;
(2) To expect for the service we render a fair remuneration and not all the profit the traffic will bear;
(3) To do all in our power to pack the customer’s dollar full of value, quality, and satisfaction;
(4) To continue to train ourselves and our associates so that the services we give will be more and more intelligently performed;
(5) To improve constantly the human factor in our business;
(6)To reward men and women in our organization through participation in what the business produces;
(7) To test every policy, method, and act in this way: “Does it square with what is just and right?”   The Penny Idea exercises customer satisfaction, fairness, quality, value, associate training, and rewards for performance.
TQM contains three ingredients necessary for a company to flourish:
(1) participative management;
(2) continuous process improvement; and
(3) the use of teams.
Participative management is developed from TQM practice.  It is the process of preparing employees with the skills and support to better understand how they do business, make improvements, and make change happen to allow participative management to flourish.  Participative management is not immediate.  It’s momentum builds gradually with trust and feedback.  Continuous process improvement (CPI) means accepting small, incremental gains as a step in the right direction toward Total Quality.  Continuous process improvement reinforces long term focus in the company.  The third ingredient necessary for a company to flourish is the use of teams.  Teams are designed into cross-functional types with the indiv...

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