Homework Assignment For Residential Administrator Certificate

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Homework assignment for Residential Administrator Certificate

Difficult Person : Resident Service Director, R.N.

Problem Behavior : Needs to be like rather than be respected as a supervisor
            Avoids Conflict at all cost
            Soft on discipline, ignores behaviors of subordinate or waits for things to
            change on their own.

I thought I would never say this about anybody , but she is to nice. Muriel Solomon, author of Working with Difficult People , wrote that surprisingly enough, discourteous attitude of employees is sometimes triggered by a supervisor who are too good to be true . Supervisors who go out of their way to be nice and considerate. Supervisors who are careful to let their subordinates solve their own problems. Workers who are looking for more direction from above and not getting it , may constantly feel they are in a state of crisis. They need clear division of who’s doing what steps in the operation. When their bosses are “so nice” subordinates have a hard time complaining to them, their frustration may manifest itself by workers being snippy, or defiant or needling.

This is happening at Washington Manor. We have staff meeting after staff meeting on how staff are to talk to each other without lasting change , I have personally experienced the downside of this person trying to be so nice. I feel I do not get honest feedback from this person when I am asking her to be honest. In her attempt to be so nice , she has undermined my attempts to discipline employees .

As Resident Service Director, she does all phases of her job professionally and competently except the supervision of Direct Care Staff . By avoiding conflict and agreeing with or go along with all employees who come to her , she has managed to undermine her authority. She often tells employees what she thinks they want to hear . This behavior has caused conflict among the staff. She has said one thing to one employee and something clearly opposite to another . This has caused a rift between staff and they think that her words can not be trusted.

Her behavior has effected me in a different way . I had taken disciplinary action towards our evening supervisor. I discussed this with her , we were in agreement and she supported this action. Until the evening supervisor went to her complaining of this action . She came to my office with him to present his feelings of being singled out. ( He was the only one who was exhibiting the be

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